SHIPPING POLICY

Thank you for shopping with Elevate HQ. We are committed to delivering your order as quickly and safely as possible.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Provider

All orders are shipped using Aramex Store-to-Door a trusted courier service selected by Elevate HQ.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, packed or dispatched on weekends or South African public holidays.

During promotional periods, holidays or high order volumes, processing times may be slightly longer.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery is:

8–11 Business Days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors outside of our reasonable control, including but not limited to:

• Adverse weather conditions
• Courier operational delays
• Peak shopping periods
• Remote delivery locations
• Industrial action or strikes
• Civil unrest
• Customs or regulatory delays (where applicable)
• Incorrect delivery information supplied by the customer

4. Shipping Costs

Shipping charges are calculated at checkout and displayed before payment is completed.

Any applicable shipping promotions or free shipping offers will be clearly indicated on our website.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Customers are responsible for monitoring the progress of their shipment using the provided tracking details.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an incorrect address, phone number or recipient information is supplied, Elevate HQ cannot guarantee successful delivery.

Where a parcel is returned to us due to incorrect information supplied by the customer, additional shipping charges may apply before the parcel is re-dispatched.

7. Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays can occasionally occur.

Elevate HQ is not responsible for delays caused by circumstances beyond our reasonable control, including delays caused by courier operations, weather events, strikes, public holidays or other unforeseen events.

Delivery estimates should not be interpreted as guaranteed delivery dates.

8. Lost or Missing Parcels

If your parcel appears to be lost, please contact us within 7 days of the expected delivery date.

We will open an investigation with the courier and work with them to determine the status of your shipment.

Where required by applicable South African law, Elevate HQ will provide an appropriate remedy if a parcel is confirmed lost before delivery.

We cannot accept responsibility for parcels that have been successfully delivered to the address provided and where proof of delivery has been obtained by the courier.

9. Damaged Deliveries

If your parcel arrives damaged:

• Photograph the parcel before opening it.
• Photograph the contents immediately after opening.
• Notify us within 48 hours of delivery.
• Include your order number and photographs when contacting us.

Failure to report visible transit damage within this timeframe may affect our ability to investigate your claim.

10. Failed Deliveries

If delivery cannot be completed because:

• no one is available to receive the parcel;
• the delivery address is inaccessible;
• incorrect delivery details were provided;

the courier may attempt re-delivery or return the parcel to us.

Any additional delivery fees charged by the courier for re-delivery may be payable by the customer.

11. Limitation of Liability

To the maximum extent permitted by South African law:

• delivery dates are estimates only;
• Elevate HQ shall not be liable for indirect, consequential or special damages arising from delivery delays beyond our reasonable control;
• nothing in this policy limits or excludes any rights that consumers have under the Consumer Protection Act or any other applicable legislation.